“It makes me feel good to see that so many people still care about love.” Elena responds to thousands of letters asking for romantic advice each year, but she's not an agony aunt or relationship guru. She's a secretary to Juliet, the fictional heroine of Shakespeare's play, and answers the thousands of letters which come addressed to her in Verona each year.

“People tell Juliet about their love lives but also about friendship, family, other problems. They often write ‘You are the only one who can understand how I feel’. Juliet never judges,” explains Elena, one of 15 senior secretaries who organize and reply to the letters from the lovelorn.