by Jonathan Maze

Shortly before opening time earlier this week at Piada Italian Street Food's newest location in a Minneapolis suburb, the entire staff gathered at the front counter for a meeting.

To Chris Doody, the fast-casual chain's founder and CEO, who was at a table in the dining area, the meeting illustrates one of the unseen efforts that differentiates Piada from its competitors. It's an element that the chain and the people who run its restaurants brought with them from the fine-dining sector to improve service.

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Source: http://nrn.com/