Providing patient care goes beyond simply prescribing medications or treatments; it also involves actively listening, establishing a meaningful relationship, and caring for the individual as a whole, rather than just focusing on the illness.

In Italy, certain healthcare facilities have a specific focus on this approach, and starting this year, there is a recognition to certify these efforts called the "Percorso PERLA." The initiative was developed to complement the clinical evaluation of healthcare services with an assessment of the psychosocial customization of treatment.